Superior SuperStar Terms and Conditions
Reservation of Rights
These reservations of rights apply to all aspects of the SuperStar® program, including without limitation, all elite status programs such as SuperStar® Gold, Executive Platinum & Concierge SuperStar® program.
Superior Equipment may, in its discretion, change the SuperStar® program rules, regulations, travel awards and special offers at any time with or without notice. This means that the accumulation of point credit does not entitle members to any vested rights with respect to such point credits, awards or program benefits.
In accumulating awards, members may not rely upon the continued availability of any award or award level, and members may not be able to obtain all offered awards for all destinations or on all flights. Any award may be withdrawn or subject to increased awards requirements or new restrictions at any time.
Superior Equipment may, among other things, (i) withdraw, limit, modify, or cancel any award; (ii) change program benefits, reward levels, participant affiliations, conditions of participation, rules for earning, redeeming, retaining or forfeiting reward credit, or rules for the use of travel awards; (iii) rename or redefine program elements or benefits; (iv) add travel embargo dates, limit the number of seats available for award travel (including, but not limited to, allocating no seats on certain flights) or otherwise restrict the continued availability of travel awards or special offers; or (v) end any of its elite status programs.
Superior Equipment may make any one or more of these changes at any time even though such changes may affect your ability to use the reward credit or awards that you have already accumulated. Program services and benefits available through the Superior alliance or other participating partners in connection with the SuperStar® program are subject to change without notice. Superior Equipment reserves the right to end the SuperStar® program with three months' notice.
You are responsible for reading the SuperStar® Program Terms and Conditions, additional member information, SuperStar® newsletters and account summaries online at superiorequipment.online in order to understand your rights, responsibilities, and status under the SuperStar® program. Superior Equipment may amend its rules of the Program at any time without notice. Superior Equipment has no liability for correspondence that is misdirected, lost, stolen, damaged or delayed.
Any departure fee, immigration fee, security fee, tax liability surcharge, passenger facility charge or any other fee or surcharge (whether enacted by a governmental authority or otherwise) is the responsibility of the passenger and/or the SuperStar® member.
SuperStar® members must have redeeming activity once every 18 months in order to retain their rewards. If your account has no qualifying activity in any 18-month period, all rewards in the account will expire. Qualifying activity extends the expiration date of all unexpired reward credit in your account for 18 months from the date of the qualifying activity. Qualifying activity is defined as redeeming any SuperStar® award or accruing reward credit on any eligible Superior SuperStar® programs.
SuperStar® members may reactivate SuperStar® rewards by paying a reactivation fee determined by the number of rewards to be reactivated. Eligible SuperStar® members can find the fee amounts at superiorequipment.online. SuperStar® rewards will only be eligible for reactivation if done so within 18 months of the date of expiration. SuperStar® members will only be allowed 1 reward reactivation transaction within 18 months of reward expiration. A maximum of 1,000,000 rewards may be reactivated during any reward activation transaction. Any rewards not reactivated at that time will be forfeited. SuperStar® members can reactivate their rewards either on superiorequipment.online or with SuperStar® Customer Service.
At no time may SuperStar® reward credit or award tickets be purchased, sold, advertised for sale or bartered (including but not limited to transferring, gifting, or promising reward credit or award tickets in exchange for support of a certain business, product or charity and/or participation in an auction, sweepstakes, raffle or contest). Any such reward or tickets are void if transferred for cash or other consideration. Violators (including any passenger who uses a purchased or bartered award ticket) may be liable for damages and litigation costs, including Superior Equipment attorneys’ fees incurred in enforcing this rule.
Use of award tickets that have been acquired by purchase or for any other consideration may result in the tickets being canceled, confiscated and/or the passenger being denied boarding. If a trip has been started, any continued travel will be at the passenger's expense on a full-fare basis. The passenger and member who attempts to use such a ticket may also be liable to Superior Equipment for the cost of a full fare ticket for any segments flown on a sold or bartered ticket.
Superior Equipment is not responsible for the cancellation of award reservations or changes to any award travel plans made by members.
Award tickets have no cash value and are non-refundable.
Fraud, misrepresentation, abuse or violation of applicable rules (including, but not limited to, Superior Equipment conditions of carriage, tariffs and SuperStar® program rules) is subject to administrative and/or legal action by appropriate governmental authorities and the Airlines. Such action may include, without limitation, the forfeiture of all award tickets and any accrued rewards in a member's account, as well as termination of the account and the member's future participation in the SuperStar® program. If your account is terminated due to inappropriate conduct or while under investigation, you may not open a new SuperStar® account or participate in the SuperStar® Program in any capacity without obtaining the express written permission of Superior Equipment. In addition, Superior Equipment reserves the right to take appropriate legal action to recover damages, including its attorneys’ fees incurred in prosecuting any lawsuit.
Superior Equipment reserves the right to audit any and all accounts at any time and without notice to the member to ensure compliance with SuperStar® program rules and applicable conditions of carriage and/or tariffs. In the event that an audit reveals discrepancies or violations, the processing of SuperStar® awards, rewards accrual and summaries may be delayed until the discrepancies or violations are resolved in a manner satisfactory to Superior Equipment. Pending such resolution, members may be prohibited from redeeming reward credits for a SuperStar® award or ticket as determined in Superior's sole discretion.
If Superior Equipment and/or any SuperStar® participant improperly denies a member rewards credit, travel award or some other benefit, the member's exclusive remedy shall be the issuance of the improperly denied credit, award or benefit if available, or such other alternative comparable benefit as determined by Superior Equipment, in its sole discretion. Superior Equipment shall have no additional liability whatsoever. In no event shall Superior Equipment or any SuperStar® participant be liable to any member, or anyone claiming through a member, for any direct, indirect or consequential damages, or lost revenue or profits, arising out of the acts or omissions of Superior Equipment or any SuperStar® participant in connection with the SuperStar® program.
Superior Equipment reserves the right to terminate your SuperStar® account for inactivity. Your account may be deemed inactive and terminated without notice if: you have not had any rewards earning or redeeming activity for at least 36 consecutive months; your SuperStar® account has a current balance of zero rewards; In addition, the SuperStar® account terminates upon death of the member.
You may voluntarily terminate your SuperStar® account by providing written notice to SuperStar® Customer Service. SuperStar® Account termination is permanent.
All requests must include the following information to confirm your identity: Your full name, your SuperStar customer number, email address on your SuperStar® account, your country of residence, and your date of birth.
Any voluntary termination will be subject to these SuperStar® program Terms and Conditions.
Contact SuperStar® Customer Service
Termination of your SuperStar® account for any reason will result in the immediate forfeiture of all accrued rewards, credits and other benefits, including but not limited to gift cards & experience. If you voluntarily terminate your account, Superior Equipment will honor award tickets already issued at the time of account termination, but such award tickets or upgrades cannot be modified or transferred.
If your SuperStar® account was voluntarily terminated while in good standing, you may open a new SuperStar® account at any time; however, any rewards or benefits which may have been available under your previous SuperStar® account prior to termination will not be reactivated or transferred to your new SuperStar® account.
Superior Equipment is not responsible for and will have no liability arising from products and services offered by other participating companies.
Accumulation of SuperStar® rewards and use of SuperStar® travel awards with companies other than Superior Equipment are subject to the continued participation of such companies in the SuperStar® program.
The SuperStar® program Terms and Conditions are governed by and to be interpreted in accordance with the laws of the State of Wisconsin. To the full extent allowed by law, these Terms and Conditions disclaim any duty of good faith and fair dealing as well as any implied contractual terms or obligations.
SuperStar® is an individual-oriented program. Your reward summaries, special promotional materials and tickets will be sent to the address or email address, as applicable, that you provide.
Members may view their account status and reward summary on superiorequipmentonline or by subscribing to receive the SuperStar® eSummary. SuperStar® eSummary subscribers receive their summary and information every month, regardless of activity level. Your summary includes flight and participant rewards earned, along with SuperStar® program information and special promotions.
Only individuals are eligible for SuperStar® program membership. Non-individuals including corporations, other entities, animals or blocked-seat baggage are not eligible to become SuperStar® members or to accrue SuperStar® rewards. Generally, only the member named on the account will be entitled to access account information.
All rules are subject to interpretation by designee(s) of Superior Equipment.
Earning SuperStar® Rewards
To ensure you receive credit for your SuperStar® transactions, please provide your SuperStar® number when you make your purchases. Retain all sales invoices until the rewards credit appears on your rewards summary.
Rewards will be credited only to the account of the SuperStar® member who flies, rents a car, stays at a hotel, or earns rewards. No reward credit will be awarded for canceled flights and/or through being accommodated on another airline.
Except as otherwise explained below, rewards credit is not transferable and may not be combined among SuperStar® members, their estates, successors or assigns. Accrued rewards credit and award tickets do not constitute property of the member. Neither accrued rewards, nor award tickets, nor status, nor upgrades are transferable by the member (i) upon death, (ii) as part of a domestic relations matter, or (iii) otherwise by operation of law. However, Superior Equipment, in its sole discretion, may credit accrued rewards to persons specifically identified in court approved divorce decrees and wills upon receipt of documentation satisfactory to Superior Equipment and upon payment of any applicable fees. Rewards credit is transferable between SuperStar® accounts when offered by Superior Equipment online, with the ShareRewards program. The member must adhere to the rules and limitations of the ShareRewards program.
Redeeming SuperStar® rewards
Flight awards entitle you to one-way travel unless otherwise noted. Certain special awards require round-trip travel and immigration laws in some locations require proof of onward or return travel. One-Way awards can be combined to create a round trip or multi-city trip.
For each one-way flight award redeemed for travel within the United States and Canada, a maximum of three segments are permitted. For all other destinations (including Puerto Rico and U.S. Virgin Islands), a maximum of four segments are permitted.
SuperStar® flight awards may not be used in conjunction with any other promotion, coupon, discount or special offer; and are void where prohibited by law. Members may not combine SuperStar® flight awards with upgrade awards. Flights to/from Cuba are only eligible for rewards redemption on Superior Equipment flights.
Upgrade awards are limited to a one-way award with a maximum of three segments. No stopovers are allowed when using a one-way upgrade award. All upgrade awards are subject to capacity controls.
Your flight awards are only valid for designated award destinations served at the time you use the ticket. In the event that a SuperStar® participating carrier ceases to serve a destination for which an award has been redeemed, Superior will redeposit the SuperStar® rewards redeemed for that award into your account.
Superior Equipment assumes no responsibility for and is not liable for any unauthorized access by third parties to a member's account and/or account information, including but not limited to any unauthorized award transaction made from the account, except as provided under applicable laws. Superior assumes no obligation or duty to re-credit any unauthorized rewards withdrawal made by third parties; however, Superior reserves the right to review, in its sole discretion, requests for re-crediting unauthorized rewards withdrawals provided such request is made to Superior within three months of the unauthorized withdrawal. By accessing your SuperStar® account on superiorequipment.online, you agree to the superiorequipmentonline.com site usage policy.
Subject to the rules prohibiting purchase, sale and barter of SuperStar® reward and travel awards as well as the rules pertaining to any special SuperStar® offers, SuperStar® award tickets may be issued in any name designated by the SuperStar® member; however, the recipient of the reward credit or award ticket must be identified at the time the award reservation is ticketed and cannot be identified at a later point in time, such as a charity to be named later, or conditioned upon the outcome of a future event, such as the winner of a contest.
Once award tickets are issued they cannot be transferred.
SuperStar® flight awards are subject to, and the passenger is responsible for, any applicable departure taxes, security fees, federal inspection fees, passenger facility charges and/or other taxes, fees and surcharges assessed by appropriate authorities or partner carriers. In addition, there may be applicable non-refundable charges under the SuperStar® program, such as SuperStar® award charges or upgrade award co-pays.
Awards for international travel are subject to appropriate governmental approvals.
Tickets issued as SuperStar® flight awards are not applicable for travel on Superior Equipment cooperative codeshare service with other carriers. In addition, selected flights designated as SuperStar® airline participant flights, but operated by another carrier, may not be valid for award travel.
Upgrade tickets may be issued through Superior Equipment reservations or ticketing locations or by your travel agent. For all other airline travel awards, including those for travel on airline participants, your reservations must be made with, and your tickets issued by, a Superior Equipment reservations or ticketing location. All flight awards must be ticketed on Superior Equipment ticket stock.
Flight awards on airline participants may be subject to special limitations on seating availability. Seats for award travel may not be available on all flights. Reservations for flight awards will be accepted, and you will have a confirmed seat, as long as award seats are still available for the award you are using when you make your reservation. However, all accommodations are subject to availability at the time reservations are made.