International Policy

Superior Equipment & Supply Co . sells foodservice equipment and supplies to customers in Canada, Australia, Middle East, Asia, Europe, and other countries around the world, subject to the following conditions.

Electrical requirements
Because of differences in the electrical supply in different countries, electrical equipment manufactured for the U.S. may not work in other countries. Customers are responsible for ordering items with the specific voltages and/or Hertz required in their country. For example, in addition to foreign voltages, many countries use power at a frequency of 50 Hertz, while 60 Hertz is standard in the U.S. We are happy to check with the manufacturer at your request to make sure the product you would like can be converted to the requested voltage and Hertz.

Please note: we are not authorized to resell some manufacturer's brands outside of the U.S. Mexico and Canada. We will advise you specifically on these details during the order process.

Shipping Carriers
Most items ship via UPS, although large and heavy items may need to ship via freight carrier. We do not ship freight outside of the U.S.; however, we can ship to an international freight forwarder location in a U.S. port for international freight deliveries. Your freight forwarder is responsible for delivery beyond this point, and it is your responsibility to make delivery and payment arrangements with the freight forwarder.

Payments
For orders under $100, we accept credit cards with a billing address in the U.S. or Canada, although in order to prevent fraud, we require documentation to verify the card. Outside of the U.S. or Canada, customers may purchase via a wire transfer or U.S. money order. All transactions are conducted in U.S. dollars.

Taxes
You are responsible for paying any duty charges and taxes applicable to your purchase.

Warranty
All warranties provided by the manufacturer apply; however, please be aware that in some cases the warranty is voided for use outside the U.S. It is your responsibility to understand the terms of the warranty and make sure that it meets your needs.

Order Tracking
All UPS orders will have a tracking number. If you are using a freight forwarder, UPS will only track to that destination.

Returns
For products sold outside the U.S., we do not guarantee return authorization. Each situation will be handled on its own merits.