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Return Policy

Here at Superior Equipment, we believe that "It's About You" and strive to provide you with the quality products and outstanding service you expect. If you are not 100% satisfied with your purchase, you can return it to us within 14 days of delivery as long as it is unused and in the original carton, in accordance with the following return policies and procedures listed below.

  • All merchandise that is returned must have prior authorization for return to be accepted & credited.
  • All non-defective merchandise returned for credit must be unused and in the original packaging.
  • Return policy on Smallwares, Janitorial and Packaging: All in-stock merchandise may be returned within 14 days.Returns are subject to restocking charges so please review your order for Accuracy. 
  • Please call your salesperson with the invoice number, date of purchase, item no. & quantity you want to return. All products must be unused & in their original carton. A 30% restocking charge will apply to all returns  plus the return shipping charges if accepted by Superior.
  • A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock.
  • Merchandise must be returned within 14 days of RA being issued.
  • Credit is issued upon return and inspection. Please allow up to four weeks to receive your refund. All refunds will be issued in the form on payment used to make your purchase.

Exclusions

Please note that we cannot accept returns of certain items, including:

  • All special order items
  • All equipment sales
  • All custom printed items
  • All closeout items
  • All specialty food items
  • All types of aerosol cans
  • All hazmat products
  • All international sales

Requirements

For any exchange or return, we need the original invoice or a record of the purchase in our system. The product must be in its original condition, including the box, UPC bar code, packaging and all accessories. A Return Authorization (RA) number must be obtained from Superior Equipment and Supply Customer Service via phone or email prior to return. Merchandise shipped to us without a Return Authorization (RA) number will be assessed a 45% re-stocking fee to be deducted from any refund amount. No items that have been used, custom manufactured or made to order may be returned. Non-defective products returned for exchange or refund is subject to a 30% re-stocking fee if returned opened or in a non-factory-sealed box. Products returned in new and unopened condition will receive a full refund, less restocking and shipping charges with the exception of special order items that are not subject to returns.

Shipping Costs

Round-trip shipping charges will be the responsibility of the customer on orders shipped by Superior Equipment in good faith and are returned to us due to incorrect shipping information supplied by the customer. Charges related to shipping, delivery and/or installation are nonrefundable after the services have been performed. All shipping and insurance costs of the original order, the returned item(s), and any exchanged item(s), are the responsibility of the customer in all cases, except those in which Superior Equipment committed a shipping or order error. If you choose not to insure your package, and we do not accept return of the product, you will be responsible for any loss or damage.

In cases where a product is claimed to be defective or has been shipped in error, Superior Equipment will arrange for return shipping. Contact Customer Service for assistance. Should Superior Equipment pay for return shipping due to a defective product claim, and the product, upon receipt by Superior, is determined to be non-defective and in proper working order, shipping charges will be deducted from any credited amount on the item.

Special Orders

Products designated as “special order” items must be paid in full prior to shipping and are not subject to cancellation. Please note that special orders are usually processed within 1 day of placing the order. A 50% re-stocking fee will be charged on special orders cancelled after processing but prior to shipment. Special orders cancelled after shipment is subject to a 75% re-stocking fee plus the cost of shipping. Custom-manufactured special order items are not returnable. All commercial equipment, be it food service or otherwise, is considered special order.

Refunds

Upon acceptance of the merchandise in conformity with our Return Policy requirements, the purchase price will be refunded (less re-stocking fees, if applicable) using the method of original payment. Note that credit card refunds will only be issued to the original card that was charged for the purchase. Once the returned product is accepted by Superior Equipment and Supply, allow 14 days (not including delivery time for mailed refunds) for the processing of your credit. Individual bank or financial institution policy will determine when the refund is actually credited to your account. Returns for purchases made using a Superior Equipment and Supply Gift Card must be made in person at our store. The credit refund will be processed immediately and issued on a new Gift Card.

Fees and Additional Charges

Products returned in new and unopened condition will receive a full refund, less 30% restocking & shipping charges if returned within 14 days of receipt. Additional charges may be may be assessed for products returned with any missing or broken items such as manuals or accessories.

 Non-defective products returned for exchange or refund is subject to a 45% re-stocking fee plus shipping if returned opened or in a non-factory-sealed box.

We will reimburse you for your original shipping expense on any product returned for a refund which we verify to be defective. Products determined not to be defective, or having been used in a manner against the manufacturer’s recommendations or outside of normal use, will not be credited and the item may be returned to you at your cost.

Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.

Returns for Consumable Products

We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.