Sales Support Specialist

Company Description

Superior provides profit-driven solutions, personalized services and first-rate foodservice equipment and supply products to help achieve an unrivaled guest experience. Built by over 40 years of experience, we offer innovative and cost saving ideas that bring your culinary vision to life. Superior Equipment participates in every aspect of the restaurant supply, hospitality, and beverage industries. From designing commercial kitchens to delivering barware supplies, from installing food service equipment to staging the perfect tabletop - with our full spectrum of services and products - we bring inspiration to the table.

Role Description

This is a full-time on-site role for a Sales Support Specialist located in St Francis, WI. The Sales Support Specialist will be responsible for customer satisfaction, customer service, communication, sales operations, and analytical skills. The Sales Support Specialist will be responsible for ensuring customers receive quotes and proposals, processing of sales orders, coordinating and resolving issues related to shipments and inventory, ensuring quality and customer service levels are met, and providing reports to management.

Qualifications

• Excellent analytical, communication and customer service skills
• Ability to prioritize and manage multiple tasks
• Strong attention to detail and problem-solving skills
• Experience with Sales Operations and Customer Relationship Management (CRM) software
• Knowledge of Foodservice Equipment & Supplies is a plus
• Associate's degree in Business Administration, Marketing, or related field or at least 2 years of industry experience
• Proficiency in Word, Excel and Microsoft Outlook

Responsibilities

• The role of the Sales Support Specialist reports to the Store Manager and supports other department personnel by performing a wide variety of duties working to support the Sales Team to ensure timely completion of the entire order process and assigned projects
• Provide excellent level of service and strive for consistently positive experiences for both internal and external customers
• Assist customers throughout the Web estimate/quoting process.
• Ability to assist customers with foodservice equipment & supply requests.
• Answer inbound sales and informational inquiries.
• Assist with customer walk-ins.
• Additional sales support as needed.
• Assist in implementing marketing campaigns
• Help with timelines and deliverables for various marketing projects and tasks.
• Work with the eCommerce team with adding/removing users, updating photos, verbiage, and adding/removing items
• Obtain proof of delivery to support customer service representatives
• Utilize available systems and tools daily to monitor order progress and keep aware of potential problems that arise from time to time in processing, production, and delivery
• Efficiently utilize NCR Counterpointe system to process customer orders submitted via websites
• Develop and maintain excellent working relationships with all internal departments and supplier partners
• Work with other departments and suppliers if any changes, adjustments, developments or problems related to both service and product

Competencies:

• Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
• Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
• Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
• Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
• Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
• Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.

Benefits Package

At Superior, we care about our associates. We are pleased to offer a comprehensive suite of benefits that are designed to promote and support total well-being for you and your family. Associates working a minimum of 30 hours per week are eligible to enroll in our benefit programs. Coverage begins the first of the month following hire date for those that enroll in:

• Medical & Prescription Drug
• Dental
•  Vision
• 401(k) contributions can start as soon as six months of employment and include a company match.
• Profit Sharing
• Associate Discount

Superior is committed to offering a robust benefits package and exciting work culture that makes it a great place to work! Wont you come join us